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A website chatbot is a computer program designed to interact with visitors on a website, providing information, assistance, and support through real-time messages.
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An AI chatbot is a type of website chatbot that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and respond to them.
Customers these days expect round-the-clock support from businesses. This involves hiring employees to cover multiple shifts and carefully planning a staff roster, which is expensive and complicated. AI chatbots can quickly solve this for you. In addition to providing 24/7 assistance to customers, AI chatbots help you avoid unpleasant conversations caused by overworked support agents and unhappy customers.
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An AI chatbot builder is software that helps businesses create AI chatbots for their website using AI technology. AI chatbot builders allow businesses to automate communication with prospects and customers.
The first step in creating a AI chatbot for your website is determining what you want your chatbot to do, like provide customer service, respond to FAQs, or help users navigate your website. After you've determined this, you need to choose a chatbot platform that has all the functionalities you need to build your AI chatbot and design your chatbot conversation flow. To learn more, check out our blog post on how to build an AI chatbot for your website.
Offering live chat on your website, mobile app, and instant messaging channels is a promise of immediate responses to queries. Delivering on that can be difficult for businesses without adequate workforce to handle a huge volume of web live chat requests.
